Cancel Gator Accounts
- GATOR WEBSITE BUILDER CONTENT -
This content only applies to Gator Website Builder hosting plans which are accessible by going to app.gator.com.
For more articles, check out the HostGator Gator Website Builder category
or directly access the Gator Knowledge Base.
This article is for GATOR Builder by HostGator Website Builder customers. If you are trying to cancel your HostGator account, the instructions can be found in this article, How Do I Cancel My Account?.
Before canceling, it is important to know what type of hosting account you will be canceling. Here are the two types of accounts you may find in our front-of-site. Please note the differences in their portals.
Gator Builder Portal
If your portal looks like the image below, you are currently in your Gator Builder account.
HostGator Customer Portal
If your portal looks like the image below, you are in your HostGator Customer Portal. This account is where you can find the following hosting plans:
- Shared, Cloud, and Reseller hosting plans
- VPS hosting plan
- Dedicated hosting plan
- Optimized WordPress plan
As this article discusses, you can cancel your hosting plan via the direct link or manual cancelation.
Hosting Accounts you sign up for through your Gator account are set to renew automatically, per the Terms of Service agreed to upon signup. The cost for your yearly subscriptions will vary depending on the term length and plan type you have selected. All services should be paid before expiration dates to avoid interruption.
If, for some reason, you would like your account not to renew automatically, or if you would like to cancel your account, continue reading.
Cancel Your Account:
You can request a cancellation of your Gator account in the following ways:
- Email into support: If you want to delete your account permanently, please email billing@gator.com, and one of our support team members will reach out to you within 48 business hours with confirmation.
- Contact support via phone or chat: To get instant account cancellations or set a date at least 15 days before your bill date for the account to expire.
- Turn off Automatic Renewal: Keep reading below to see the steps for turning off automatic renewals.
Turning off Automatic Renewals:
You can turn off the automatic renewal feature from within your WebsiteBuilder account by navigating to the following area:
- Log in to your Gator account and select the tab My Account from the left navigation.
- From the My Account Screen, Select Services in the top left menu bar.
- To the right of the Plans, select the 3 vertical dots ⋮ menu.
- A new menu will appear with Reassign or Do Not Renew options. Select the Do not Renew option to turn off automatic renewals.
- A pop-up will appear to confirm your selection. To proceed, click Confirm Cancellation.
*Keep in mind: The "Do Not Renew" option only turns off the automatic charge that would have occurred on the account. This means your account will stay active until the service is expired. Your account should still generate an invoice, which will remain open; until the invoice is 45 days past due (unpaid); then, the relevant services for that invoice will be canceled/ disregarded by the system.
- Once you have confirmed auto-renewal cancellation, you will see a success bar at the bottom of the page showing the action is processing.
