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Cancel Gator Accounts

Are you a HostGator Customer?

This article is for GATOR Builder by HostGator Website Builder customers. If you are trying to cancel your HostGator account, the instructions can be found in this article, How Do I Cancel My Account?.
Looking for help for the Gator Website Builder product? Please see Gator's Knowledge Base.
This content only applies to those using Gator Website Builder.

Hosting Accounts you sign up for through your Gator account are set to renew automatically, per the Terms of Service agreed to upon signup. The cost for your yearly subscriptions will vary depending on the term length and plan type you have selected. All services should be paid before their respective expiration dates to avoid interruption of service.

If for some reason, you would like your account not automatically to renew, or if you would like to cancel your account, continue reading.

Pro Tip: If you have chosen to set your hosting account to Do Not Renew or if your payment details are not up-to-date, you will need to make sure you renew your services before they completely expire. The "Do Not Renew" option only turns off the automatic charge that would have occurred on the account. This means your account will stay active until the service is completely expired or canceled. Your account should still generate an invoice, which will remain open; until the invoice is 45 days past due (unpaid), then the relevant services for that invoice will be canceled/ disregarded by the system.

Cancel Your Account:

You can request a cancellation of your Gator account in the following ways:

  • Email into support: If you would like to delete your account permanently, please send an email to billing@gator.com, and one of our support team members will reach back out to you within 48 business hours with confirmation.
  • Call or Chat into support: Speak with a Live Agent to get instant account cancellations or set a date at least 15 days prior to your bill date for the account to expire.
  • Turn off Automatic Renewal: Keep reading below to see the steps for turning off automatic renewals.

Turning off Automatic Renewals:

You can turn off the automatic renewal feature from within your WebsiteBuilder account by navigating to the following area:

Pro Tip: We recommend turning off the auto-renewal function at least 30 days prior to your expiration as all products generally bill 10-15 business prior to their respective expiration dates. If you would like to delete your account permanently, please send an email to cancel@Gator.com, and one of our support team members will reach back out to you within 48 business hours with confirmation.

  1. Log into your Gator account and select the tab My Account from the left navigation.
    Gator Account My Account
  2. From the My Account Screen, Select Services in the top left menu bar. 
    Gator Account My Account Services
  3. To the right of the Plans, select the 3 vertical dots known as "the kebab menu." 
    Gator Account My Account Services Kebab
  4. A new menu will appear with the options to Reassign or Do Not Renew. Select the Do not Renew option to turn off automatic renewals.
    Gator Account My Account Services Kebab Do Not Renew
  5. A pop up will appear to confirm your selection. To proceed, click Confirm Cancellation
    Gator Account My Account Services Kebab Do Not Renew Confirm Cancel

    *Keep in mind: The "Do Not Renew" option only turns off the automatic charge that would have occurred on the account. This means your account will stay active until the service is completely expired. Your account should still generate an invoice, which will remain open; until the invoice is 45 days past due (unpaid); then, the relevant services for that invoice will be canceled/ disregarded by the system.

  6. Once you have confirmed auto-renewal cancellation, you will see a success bar at the bottom of the page showing the action is processing. 
    Gator Account My Account Services Kebab Do Not Renew Confirm Cancel Popup