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Cancel Account

- GATOR WEBSITE BUILDER CONTENT -

This content only applies to Gator Website Builder hosting plans which are accessible by going to app.gator.com.

For more articles, check out the HostGator Gator Website Builder category
or directly access the Gator Knowledge Base.

Hosting accounts you sign up for through your Gator account are set to renew automatically, per the Terms of Service agreed upon signup. The cost for your yearly subscriptions will vary depending on your selected term length and plan type. All services should be paid before expiration dates to avoid interruption.

If, for some reason, you would like your account not automatically renewed, or if you would like to cancel your account, continue reading.


Pro Tip: If you have chosen to set your hosting account to Do Not Renew or your payment details are not up-to-date, you will need to renew your services before they expire. The Do Not Renew option only turns off the automatic charge that would have occurred on the account. Your account will stay active until the service is expired or is canceled. Your account should still generate an invoice, which will remain open; until the invoice is 45 days past due (unpaid). Then the relevant services for that invoice will be canceled/ disregarded by the system.
 

Cancel your account:

You can request a cancelation of your Gator account in the following ways:

  • Email into support: If you would like to delete your account, please email [email protected], and one of our support team members will reach out to you within 48 business hours with confirmation.
  • Chat into support: Chat with a Live Agent to get instant account cancelations or set a date at least 15 days before your bill date for the account to expire.
  • Turn off Automatic Renewal: Keep reading below to see the steps for turning off automatic renewals.

Turning off automatic renewals:

You can turn off the automatic renewal feature from within your HostGator account by navigating to the following area:

Text Here


Pro Tip:
We recommend turning off the auto-renewal function at least 30 days before your expiration, as all products generally bill 10-15 business before their respective expiration dates. If you want to delete your account permanently, please email [email protected], and one of our support team members will reach back out to you within 48 business hours with confirmation.
 

  1. Log in to your Gator account and select My Account from the left navigation tab.
  2. From the My Account Screen, Select Services in the top left menu bar. 
    select the 3 vertical dots
  3. To the right of the Plans, select the 3 vertical dots menu.
    select Do not Renew
  4. A new menu will appear with Reassign or Do Not Renew options. Select the Do not Renew option to turn off automatic renewals.
    Confirm Cancelation
  5. A pop-up will appear to confirm your selection. To proceed, click Confirm Cancelation. 
    success bar


    Note: Keep in mind: The Do Not Renew option only turns off the automatic charge that would have occurred on the account. This means your account will stay active until the service is expired. Your account should still generate an invoice, which will remain open; until the invoice is 45 days past due (unpaid); then, the relevant services for that invoice will be canceled/ disregarded by the system.
     

  6. Once you have confirmed auto-renewal cancelation, you will see a success bar at the bottom of the page showing the action is processing.