Can I Change Servers If I Don't Like the One I Am On? | HostGator Support

Can I Change Servers If I Don't Like the One I Am On?

We cannot accommodate requests to change the server on which your account is presently hosted. All of our shared servers have identical specifications, and we continuously monitor them for performance issues. We proudly honor our 99.9% uptime guarantee and respond quickly to performance issues on all our shared servers.

If you are experiencing downtime or service interruptions, please contact us via phone or chat. We can resolve the situation to your satisfaction.

Website Migration Process

Please be aware that the migration process will likely take longer than the time required to resolve any performance-related issues you may be experiencing on your current server. If you feel that you absolutely must change servers, we offer the following migration process:

Order a new hosting account of the same type you wish to have moved. Please note that the new account will not become active until payment has been received.
Begin the process of migratring your site content and databases to your new hosting account.
HostGator does not provide free content migration in this situation.
Update your name servers (DNS) at your domain registrar to point to the new server.
Wait at least 72 hours for nameserver propagation to complete, and then cancel your previous hosting account.

HostGator is committed to making it easy to transfer your site to your new hosting account. We can transfer website files, databases, scripts, and one free domain registration transfer.

What qualifies me for a free transfer?

HostGator provides free transfers for new accounts within 30 days of sign-up, and to newly upgraded accounts. For upgraded accounts it must be an inter-server upgrade to qualify. Please note that downgraded accounts do not qualify for free transfers.

Depending on which type of account you sign up for, we offer differing numbers of free transfers. Please refer to the chart below to see what we include for new packages.

Full cPanel Transfers is the number of cPanel to cPanel transfers that are included.

Max. Manual Transfers is the maximum number of Manual Transfers that are included with your account.

Total Free Transfers is the total number websites that we will move for you.

Account Type	Total Free Transfers	Full cPanel Transfers	Max. Manual Transfers
?Shared	1	1²	1
?Reseller	30	30²	30
?VPS	Unlimited¹	Unlimited²	10 per VPS level
?Dedicated (Basic)	Unlimited¹	Unlimited²	75
?Dedicated (Standard, Elite, Pro)	Unlimited¹	Unlimited²	100

¹While we can do unlimited cPanel to cPanel transfers for you, depending on your account, you will have a limited number of Manual Transfers.

²Full cPanel transfers include all domains, Addon Domains, Subdomains, and cPanel settings. This will also include your emails and email accounts. Please note that this does require that your old host's cPanel backup generator to be active.

A few examples: An Aluminium Reseller account includes up to 30 free transfers. Out of this 30, you can have 20 cPanel to cPanel transfers and 10 Manual Transfers, or any combination of the two that totals 30 or less websites. Another example: A Pro Dedicated server includes unlimited cPanel to cPanel transfers, this means you can have 150 sites (or even more) moved. Also since there is an unlimited total number of transfers, you can utilize up to 100 Manual Transfers.

For more information please see ourTransfers Support Article, contact our transfers department at [email protected], or call 866.96.GATOR