Can I Change Servers If I Don't Like the One I Am On? | HostGator Support
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Can I Change Servers If I Don't Like the One I Am On?

We cannot accommodate requests to change the server on which your account is presently hosted. All of our shared servers have identical specifications, and we continuously monitor them for performance issues. We proudly honor our 99.9% uptime guarantee and respond quickly to performance issues on all our shared servers.

If you are experiencing downtime or service interruptions, please contact us via phone or chat. We can resolve the situation to your satisfaction.

Website Migration Process

Please be aware that the migration process will likely take longer than the time required to resolve any performance-related issues you may be experiencing on your current server. If you feel that you absolutely must change servers, we offer the following migration process:

  1. Order a new hosting account of the same type you wish to have moved. Please note that the new account will not become active until payment has been received.
  2. Begin the process of migratring your site content and databases to your new hosting account.
    HostGator does not provide free content migration in this situation.
  3. Update your name servers (DNS) at your domain registrar to point to the new server.
  4. Wait at least 72 hours for nameserver propagation to complete, and then cancel your previous hosting account.