1. Knowledge Base
  2. >
  3. Adding Pickup Instructions and Location for Store Orders

Adding Pickup Instructions and Location for Store Orders

This content only applies to Gator Website Builder hosting plans which are accessible by going to app.gator.com.

For more articles, check out the HostGator Gator Website Builder category
or directly access the Gator Knowledge Base.


To ensure that your customers can pick up orders in the correct location efficiently, you may decide to include special instructions for them when sending a notification when their order is ready. To add pick up specific instructions or an address different than your business address, you will want to do the following:
  1. Begin within your Store home.
    Begin within your Store home
  2. Click on Settings from the left navigation.
  3. Scroll to the Pickup section and select Edit.
    Scroll to the Pickup section and select Edit
  4. In this area, add any pickup information and instructions you would like your customers to follow. This could be anything from ‘Give us a call when you’re outside with your order number ready.’ to ‘Feel free to park in our designated area for pickup orders when you arrive.’ If your pickup location is at a different address than your business, you will use this area to additionally uncheck the box next to Pickup location is the same as the Business Address and enter the location that you would like your customers to go to.
    add any pickup information and instructions
  5. Once you have completed these changes, click Save at the bottom for these changes to go live for any new orders.
    Click Save