{"id":26732,"date":"2020-09-22T13:27:56","date_gmt":"2020-09-22T18:27:56","guid":{"rendered":"https:\/\/www.hostgator.com\/blog\/?p=26732"},"modified":"2020-11-18T16:40:31","modified_gmt":"2020-11-18T22:40:31","slug":"customer-service-tips-ecommerce-store","status":"publish","type":"post","link":"https:\/\/www.hostgator.com\/blog\/customer-service-tips-ecommerce-store\/","title":{"rendered":"Is Your New Online Store\u00e2\u20ac\u2122s Customer Service Ready to Handle the Holidays?"},"content":{"rendered":"\n

We\u2019re getting closer and closer to the holiday sales season! If you\u2019re a new store owner who\u2019s been getting ready with us, you\u2019ve got your shipping supplies<\/a>, seasonal deals<\/a> and holiday promotions<\/a> ready to go. <\/p>\n\n\n\n

What else does it take to rock your store\u2019s first holiday season? Customer service, and lots of it. <\/p>\n\n\n\n

Holiday shoppers are busy, want quick answers and tend to flee if a store doesn\u2019t have the information they need to make a decision fast. Here are the ways you can bring your customer service A game this winter, even if you\u2019re a customer service team of one.<\/p>\n\n\n\n

Customer service chat tools<\/h2>\n\n\n\n

Customer service chat used to be clunky and not super helpful, but it\u2019s getting so much better. If you can\u2019t devote your entire life to answering customer queries (and you can\u2019t you have a store to run), a chat tool should be the first customer service tool you add to your site. <\/p>\n\n\n\n

Why? People want answers right away, and chat makes that easy. It\u2019s also a convenient way to educate customers and build a relationship with them. When they know you have good information, they\u2019re more likely to shop with you again. For example, Small Pet Select\u2019s bot helps customers find the right hay for their fluffy friends.<\/p>\n\n\n\n

\"chatbot<\/figure>\n\n\n\n

You can install a chatbot for your store<\/a>, like WP-Chatbot, to answer their questions and then follow up with personalized marketing<\/a>. If your store has a Facebook page you can also use Facebook Messenger on your site to deliver real-time or automated responses. <\/p>\n\n\n\n

When you set up your chatbot, be sure to include holiday information about hours, shipping deadlines, gift wrap and your holiday promos. <\/p>\n\n\n\n

Customer support by phone<\/h2>\n\n\n\n

The idea of answering the phone and having an impromptu conversation with a stranger (even if they are a customer) intimidates a lot of us, especially those of us who grew up after messaging took over the world. But sometimes the shortest distance between a customer\u2019s question and a sale in your store is a short chat on the phone.<\/p>\n\n\n\n

If you don\u2019t have a dedicated phone number for customer service calls, it\u2019s a good idea to add one before the holidays. That gives you time to update your contact information<\/a> in your store and in all your other marketing channels. It\u2019ll also free up your regular business line for in-house business and dodging spam callers.\u00a0<\/p>\n\n\n

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