{"id":11277,"date":"2016-07-13T09:01:59","date_gmt":"2016-07-13T14:01:59","guid":{"rendered":"https:\/\/www.hostgator.com\/blog\/?p=11277"},"modified":"2017-05-09T11:07:33","modified_gmt":"2017-05-09T16:07:33","slug":"data-breach-plan","status":"publish","type":"post","link":"https:\/\/www.hostgator.com\/blog\/data-breach-plan\/","title":{"rendered":"You Think You\u00e2\u20ac\u2122ve Had a Data Breach. What\u00e2\u20ac\u2122s Your Plan?"},"content":{"rendered":"

\"Data<\/p>\n

If you think your business is safe from prying hackers because it\u2019s small, think again. Seventy-one percent<\/span> of breaches involve small businesses, and only 20% of those businesses survive more than 18 months after a breach, according to Business News Daily<\/em><\/a>. Because the likelihood of a business-ending breach is so high, your business needs a response plan to not only improve your response time but also reduce your company\u2019s breach-related losses. Here\u2019s how to create your data-breach response plan.<\/p>\n

First, do your pre-planning homework. You can reduce your chances of falling prey to data thieves by keeping your company\u2019s operating system and application software up to date, practicing good password<\/a> security habits, and guarding against phishing attacks and equipment theft. It\u2019s also an excellent idea to insure your business against data theft. <\/span>More than 95%<\/span> of small businesses don\u2019t carry data breach insurance, although policies are available through many major insurers. Going without coverage can be a costly mistake. According to data from the National Small Business Association<\/a>, the average small-business data breach cost $8,699<\/span> in 2013. Buy a policy now and the cost of the breach will be one less thing to worry about as you deal with the rest of the steps on this list. <\/span><\/p>\n

Step 1: Know there\u2019s been a breach<\/span><\/h2>\n

The ugly truth about data theft is that skilled criminals can ransack your company data and leave or worse, hang around in your system collecting data as it arrives without dropping clues most of us can spot. That\u2019s why so many companies learn about their system breaches from outside sources like banks and customers. If you get such a report, take it seriously and activate your response plan right away. If your security software shows an infection, it\u2019s also time to act.<\/span><\/p>\n

Step 2: Isolate the problem<\/span><\/h2>\n

Regardless of how you learn about your suspected or confirmed breach, you\u2019ll need to figure out which computers and\/or servers are compromised. Take them off your business network physically unplug their Ethernet cables or wireless adapters and disconnect them from the Internet. Put this equipment off-limits for business use, but don\u2019t turn it off. The PCI Security Standards Council<\/a> advises<\/span> that powering down infected equipment 'may make investigation more difficult and remove answers you need.'\u009d<\/span><\/p>\n

Step 3: Save access and activity logs<\/span><\/strong><\/h2>\n

This is the step when enterprise-level businesses bring in the IT forensics experts<\/span><\/a> to see who\u2019s had system access and what they did. You may not have a team, but you can appoint someone on your staff ahead of time to back up and save<\/span> the logs from each piece of compromised equipment and from your network in the event of a breach. You may not ever learn exactly which data was compromised, but keeping a record of the logs is the best possible start and will be critical if law enforcement or card issuers launch an investigation.<\/span><\/p>\n

If you\u2019re a solopreneur without the know-how to do this kind of backup, start looking now for computer-security businesses in your area that can do this for you and talk to them about their services, rates, and policies. <\/span><\/p>\n

Step 4: Inform your payment and banking partners <\/span><\/h2>\n

Any time your customers\u2019 payment data is at risk, you need to notify your payment processor, merchant bank, and the major credit card issuers right away. Your processor and bank will step up monitoring and review of your orders. Depending on the volume of credit card transactions your business generates, the card issuers may want to launch a forensics investigation led by a PCI-approved professional. Know the time limits your payment partners set for breach reporting and follow them. Late reporting can increase your liability for breach losses.<\/span><\/p>\n

Step 5: Notify law enforcement<\/span><\/h2>\n

Depending on where you do business, you may be required to notify law enforcement in the event of a suspected or confirmed breach. Whether you\u2019re required to or not, both the Federal Trade Commission<\/span><\/a> and the Better Business Bureau<\/span> recommend that you contact your local police department, state law enforcement, or the FBI to report the breach. <\/span><\/p>\n

Step 6: Contact your insurer<\/span><\/h2>\n

Remember that insurance policy you bought before step one? Contact your agent and provide as much information as you can about the breach, including any case numbers assigned by the police or FBI.<\/span><\/p>\n

Step 7: Call the credit bureaus<\/span><\/h2>\n

If your business stores customers\u2019 personally identifiable information, payment data, or social security numbers, you should also notify the three major credit bureaus (Experian, Equifax, and TransUnion<\/span>) so they can flag customers\u2019 files.<\/span><\/p>\n

Step 8: Tell your customers<\/span><\/h2>\n

This step makes many business owners wince, but transparency is the best policy. It\u2019s also the law in most states and major territories. (The National Council of State Legislatures keeps a current list of state and territory breach laws<\/span><\/a> you can check.) Be upfront when you contact your customers. Experian advises<\/span><\/a> businesses that 'consumers want to see facts about the breach, information about the risks they may face, steps they can take to protect themselves.'\u009d Give details if you have them. If you\u2019re unsure what information was stolen, say so. <\/span><\/p>\n

The FTC<\/span> and state governments that require consumer notification of breaches offer sample letters you can adapt, like this one<\/span><\/a> from the Massachusetts Attorney General\u2019s Office. <\/span><\/p>\n

Step 9: Tighten your security<\/span><\/h2>\n

Learn all you can from the data breach to figure out where your business is vulnerable and how to prevent a repeat incident. Cooperate with any investigators working on your case and let your customers know that you\u2019re strengthening your protection of their data. Keep your data breach insurance policy paid up.<\/span><\/p>\n

Want more tips on protecting your small business? Check out these HostGator blog posts on WordPress site security<\/span><\/a> tools and how to set up security levels<\/span><\/a> to protect your information.\u00a0<\/span><\/p>\n

Hackers don’t just attack your physical servers. They go after websites, too. Protect your site from malware with SiteLock<\/a>, and restore your site with daily backups from CodeGuard<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

If you think your business is safe from prying hackers because it\u2019s small, think again. Seventy-one percent of breaches involve…<\/p>\n","protected":false},"author":162,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[98],"tags":[],"class_list":["post-11277","post","type-post","status-publish","format-standard","hentry","category-startup-small-business"],"yoast_head":"\nYou Think You\u00e2\u20ac\u2122ve Had a Data Breach. What\u00e2\u20ac\u2122s Your Plan? - HostGator<\/title>\n<meta name=\"description\" content=\"If you think your business is safe from prying hackers because it\u00e2\u20ac\u2122s small, think again. 71% percent of breaches involve small business. 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