{"version":"1.0","provider_name":"HostGator","provider_url":"https:\/\/www.hostgator.com\/blog","author_name":"Taylor Hawes","author_url":"https:\/\/www.hostgator.com\/blog\/author\/singlegrain\/","title":"15 Keys to Providing Customer Service Through Social Media - HostGator","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"88DweL7pb3\"><a href=\"https:\/\/www.hostgator.com\/blog\/15-keys-providing-customer-service-social-media\/\">15 Keys to Providing Customer Service Through Social Media<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.hostgator.com\/blog\/15-keys-providing-customer-service-social-media\/embed\/#?secret=88DweL7pb3\" width=\"600\" height=\"338\" title=\"&#8220;15 Keys to Providing Customer Service Through Social Media&#8221; &#8212; HostGator\" data-secret=\"88DweL7pb3\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.hostgator.com\/blog\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","description":"Social media is great for connecting your business to your customers, and allowing them to have direct close access to you can be a boon for your brand image. However, unfettered access also means that more customers feel free to complain either directly or indirectly about companies through social media. In this media climate, it\u2019s [&hellip;]","thumbnail_url":"https:\/\/www.hostgator.com\/blog\/wp-content\/uploads\/2014\/03\/15-Keys-to-Providing-Customer-Service-Through-Social-Media.png"}