Position: Technical Support Representative I
HostGator is seeking dedicated and motivated employees looking for a career in customer service / technical support and are looking to work with one of the world.s leading web hosts and provide exceptional customer service on a consistent basis. HostGator currently has openings on the day, night and graveyard shifts in its Houston, Texas location.
Job Description:
- Front line support via live chat and telephones.
- Troubleshooting a variety of technical and non-issues customers are having with their web hosting plans and services.
- Provide technical support for level one escalation issues via helpdesk.
- Performs miscellaneous job-related duties as assigned.
Required Skills:
- Excellent written and verbal communication skills in the English language.
- Ability to work well with a team in a fast paced, constantly changed environment and follow instructions from supervisors and senior colleagues.
- Outstanding customer service skills and a dedication to the customer service experience.
- Dependable to be at work during assigned shifts and to complete work as expected.
- Knowledge of FTP, DNS, cPanel and WHM preferred.
- Ability to multitask and meet specific goals set by supervisors and management.
- Experience with documenting procedures.
- Ability to troubleshoot basic web hosting and technical procedures as needed.
- Great Environment
