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Technical Support Representative I

Position: Technical Support Representative I

We are looking for people who want a career in customer service/technical support and who want to be the best in the webhosting industry. We currently have openings on day, night and graveyard shifts in our Houston, Texas location.

Job Description:

  1. Front line support for Chats and Telephone calls
  2. Troubleshoot any issues customer is having with his webhosting plan
  3. Provides technical support for Level I escalation issues via helpdesk
  4. Performs miscellaneous job-related duties as assigned

Required Skills:

  • Excellent written and verbal skills in the English language to communicate effectively to clients
  • Ability to work with a team and follow instruction from supervisors
  • Outstanding customer service skills
  • Must be dependable to be at work during assigned shifts
  • Knowledge of FTP, DNS, Cpanel and WHM preferred
  • Ability to multitask and meet specific goals set by supervisors
  • Experience with documenting procedures
  • Able to troubleshoot basic webhosting procedures
Click Here to Apply!

 

 
Great Web Hosting Career
- Great Environment
- Flexible Schedules
- Excellent Benefits
- Gain Experience

At HostGator, you'll find a highly motivated team in a goal oriented, fast paced environment.
Employee Testimonial
"I moved to Houston to work for HostGator. They made the move to Houston and the transition into their work place easy and seamless. I was a little anxious about moving to Houston at first, but after meeting with management and seeing how they are willing to go out of their way to assist you in your move, I was put at ease. I recommend anyone who is looking for a company that takes pride in their employees, offers a flexible schedule, and a relaxed but professional working environment, even if you are not living in Houston or Texas for that matter, contact HostGator. It's been my best decision and best move in years, and I'm enjoying every day of it."

- Joshua Loe

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