Written by Kyler Patterson
Friday, December 5th, 2014
The world of social media is supposed to be just that – social. It’s a place where people can freely speak their mind about a product, brand, or their favorite cat (we’re looking at you Grumpy cat). This can be amazingly wonderful for some advertisers, but then it can also be their worst enemy. This post will cover the negative effects of social on social (Twitter and Facebook) ads and how you can fight them.
The most common type of spam on Twitter originate from fake accounts posting affiliate links or links to their products. These users are essentially riding the curtails of legitimate advertisers in order to get some visibility for free. How effective is this for them? We don’t know.
Another type of spam comes from upset users. Although we all try our best to provide the absolute best products available, there will always be someone that is unsatisfied for some reason. These users can be very vocal about their opinions on social channels, even attempting to hijack otherwise civil threads with hate comments.
Fortunately with Twitter, you’ll be able to see comments on any of your posts coming through your notifications. So if you’re watching your notifications, you’ll be able to quickly identify spam. The downside is that you can’t delete any of these comments, deserved or not. You can mark them as spam, but the chance of them being removed is very slim.
For Twitter, you really have two options.
- Leave the tweet alone and hope the spam doesn’t get noticed
- Delete the tweet and recreate it in the campaign
The second option is one of the worst options because, as many advertisers will know, Twitter rewards engagement. So if you have a tweet that has a lot of favorites and retweets, the tweet will tend to show more often. Although, Twitter does reward freshness, so it is overall a balancing act and a judgement call.
If you’re using Facebook’s “Boost Post” option, your ads are your posts on your page and you can easily filter through the posts with comments. However, if you’re using dark posts, then this is a much more involved process.
Similar to Twitter, the most comment type of spam is affiliate links, product links, and even profile or page links. On Facebook, these can be deleted and abusive users easily banned.
The next type of spam essentially consists of generally nonsensical, but positive comments. Mostly these are emojis and smiley faces. There are rumors that some fake accounts are created for specific purposes and these users click / comment in order to appear active. While we can’t verify this information, we aren’t going to usually delete the positive messages.
Currently, Facebook doesn’t notify page administrators of comments on ads. However, they do notify for likes, which seems slightly backwards. However, here are 3 methods of finding your comments on newsfeed and mobile ads.
1. Manually Go Through Each Campaign
I generally separate ad sets by display type. This makes it easier to go through all ads in these ads set in the campaign manager. The process is listed below:
- Click ad name so a view of the ad will drop down
- Look at view of ad to see if there are any comments
- If there are comments, click “Ad Preview”
- If this has a newsfeed element, you can click “View in Newsfeed”
- This will open the demo in your newsfeed and you can click comments
- Remove spam as needed
2. Manually Save Links To Add in Spreadsheets
This is a tedious process, especially for those that create a lot of ads. To start, you’ll need to complete the steps in number 1 above. Then follow these:
- In the demo view, hit the arrow on the top right of the post
- Click save post
- Go to your saved posts (you can get there by clicking this link)
- Click the post
- Copy URL and put in spreadsheet
- Delete saved post
The reason you have to delete the saved post is because you can only save one post per page.
3. Power Editor To The Rescue
This is the most efficient method I have discovered thus far. If you haven’t used the power editor before, don’t worry; it’s really pretty easy for mass edits. This helps grab all the posts you need (and the post IDs), and start viewing the posts. Here’s the process you’ll need.
- Visit power editor (click here)
- Download your ad account
- Click the active section on the left for campaigns to grab just the active campaigns
- Select all campaigns (if you filtered ad sets by display then you can select all those ad sets)
- Click the export import button on the top. (Button has two arrows)
- Choose Export Selected or Export All
- Open the downloaded document
- Play with the data until you have the “Ad ID” of your newsfeed and mobile ads
- Ad ID looks similar to a:602000000000
- Move these to a different document / spreadsheet / tab
- Do a replace with CTRL + F to replace a: with https://www.facebook.com/?feed_demo_ad=
Your results will look like a string of lines similar to https://www.facebook.com/?feed_demo_ad=602000000000
If you notice in the spreadsheet, there’s a “Preview Link” column. I have not yet been able to successfully see the newsfeed links by using this. That’s why I suggest appending the Ad IDs to the URL above.
This process makes it easier to run through the list in a few minutes to go through the comments. If you wish to have multiple people, you’ll need to have them listed at least as an Analyzer on the Facebook account so that they can see the demo links.
Remember, not all of the comments and tweets on your ads are spam. Do keep an eye out for general support requests and other beneficial interactions as well.
It is always important to be responsive and helpful via your social channels.
If you have your own suggestions about fighting spam on your social ads, let us know the comments below!
Written by Kyler Patterson
Wednesday, September 24th, 2014
For those of you who have been using social media advertising, you may know that Facebook has allowed for email list targeting for some time now. This feature is great because you can strictly target those users in your email list. Companies can even use their existing client lists to target them on Facebook for customer promotions and increasing customer value. Now, Twitter has entered the game with the option to upload lists to target with ads.
Why Email Targeting?
With email targeting, you can direct ads straight to those who you believe are the best for your promotion. For example, you have a list of customers who bought Product A and you’re having a sale on Product B that is a really good complementary item for Product A. Instead of emailing everyone on this list, you can run a campaign on Twitter to let them know about the sale. Or you can have an integrated campaign to email them and promote to them on Twitter.
Is It Just Email Targeting?
No. You can create a targeted audience with different types of lists. Email is usually what most businesses have from their clients. Not all request phone numbers. You can create lists with the following information:
- Phone Numbers
- Twitter User Names
- Twitter User IDs
- Mobile Advertising IDs
How To Create A Targeted Audience
Creating a targeted audience with Twitter is pretty simple. First you will need to have a list generated from your CRM or email software. Then you will just need to follow these steps.
1. Click Tools on your Twitter Ads navigation bar. Then select Audience Manager.
2. Click “Create Audience” on the upper right side of the UI.
Here is a picture of the @HostGator audience manager. These are small lists for a specific purpose.
3. Give your list a name, then choose the type of list you are uploading. Remember that it will need to be a .csv or .txt file.
4. Select the type of audience you’re uploading
5. Upload your file
Things To Consider
Read the Twitter Ads Terms of Service. You don’t want your account banned for doing something you shouldn’t be doing.
Separate your lists. Perhaps I just like granularity, but I like to see that we have 10k emails and 5k phone numbers that converted to targeted Twitter users. It was interesting to see.
On that same note, use multiple lists! Sometimes the email your customer gives isn’t the one they used for Twitter but the phone number is. You don’t want to miss out on being able to target them. For our lists, cell phone numbers matched up more than home phone numbers.
Don’t expect to launch a campaign immediately after uploading the list. It can take several hours for Twitter to match the contents on the list with users. I tend to upload my list before I go home for the day so that I can start the campaign the next day.
Match rate will be lower than Facebook custom audiences. With the same list, Facebook matched 4,400 users and Twitter only matched approximately 1,100.
Audience matches of less than 500 will be listed as too small and you will not be able to advertise to them.
That’s it about Twitter email list and audience targeting. Please feel free to ask any questions or express concerns in the comments below!
Written by Kyler Patterson
Friday, August 15th, 2014
The featured image on this article is not a post that you will find anywhere on the HostGator Facebook Page. But yet many people have seen it. How? The answer: Dark Posts.
Dark Post – What Is It?
According to the definition from Google, a dark post is the following:
An unpublished post is a status update, link share, video or photo that was never meant to be shared as an organic post. Staying true to its name, it’s never published but is only surfaced as an ad.
Basically, it’s a Facebook post that you control exactly who sees it through ads. If you have seen the main image on this page on Facebook, then that means you have seen one of our dark posts targeting you.
Why Dark Post?
The purpose of these posts are to create a message for a specific goal without cluttering up the newsfeed for those who would see it as irrelevant. For example, if you’re trying to sell your services and all of your followers already use your services, then it wouldn’t make sense for them to see an ad on their newsfeed for your services. However, you still want to post a message for selling your services to drive sales. This is where dark posts come into play. You can create a dark post with a message to sell your services and use that to advertise to your target market.
How To Create A Dark Post On Facebook
Facebook has a video on creating dark posts and you can find it here. Unfortunately, this video is very outdated. The power editor no longer looks like it did in the video. This walkthrough will show you how to create a dark post so that you can put Facebook to work for your business. Please note, we will be using Google Chrome because the power editor doesn’t work in other browsers.
1. Visit the Facebook Power Editor. https://www.facebook.com/ads/manage/powereditor/
2. Click “Download to Power Editor” and choose the choose the advertising account you wish to download. For many of you, there will only be one option. For those who manage accounts for multiple clients, make sure you select the correct account. You don’t want one client paying for the ads of another.
3. Select the + sign under Campaigns.
4. Determine the Campaign Name, Buying Type (I always choose auction), and the Objective. The Objective is what you’re trying to achieve with your ad (Generate leads, get website traffic, increase page likes, etc)
5. Now that you’ve created your Campaign, click the Ads tab
6. Click the + sign again to create an ad
7. Select the campaign you just created, create an ad set, and then name your ad. (You can also create your campaign from this point if you’d like)
8. In the Creative tab, you can choose the Facebook Page that you wish to use for the ad and the post.
9. Once you’ve selected the page, under Page Post, click the + at the right.
10. From here you can choose the Post Type: Link, Photo, Video, Status, Offer. For this example, we’ll create a Link. I’ve set one up just for this article.
11. Be sure to choose the option “This post will only be used as an ad”. It should already be selected but make sure it’s there.
12. Review your post.
Now that you’ve created your post, you can begin to use it for your ads. This article does not cover how to create ads and how to target customers but the opportunities are virtually endless. To get started, check out this article on basic Facebook ads. Be sure to come back to the blog as we will add more articles about more advanced Facebook methods such as targeting and optimization.
Hopefully we have shed light on what a dark post is and you have found this information valuable. If you have any other questions about Facebook, please let us know in the comments. We will be more than happy to write about what you want to know.
Written by Sean Valant
Tuesday, February 12th, 2013
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