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Dear HostGator Clients

Friday, August 2, 2013 by

Today our Provo, Utah datacenter experienced outages that may have affected access to your website and account services.  At this time, all services have been restored.

I would like to extend my sincerest apologies for this occurrence, as well as the negative impact that it may have had on your websites and businesses.

The outages began during routine maintenance which traditionally has been completed without any disruption. Unfortunately, hardware failures including our core routers cascaded causing downtime and network instability.

Our datacenter technicians reacted immediately, working tirelessly alongside the hardware providers to re-establish connectivity as quickly as possible.

Our engineers are conducting a thorough review of the incident and implementing new processes and safeguards in order to prevent similar occurrences in the future.

Please know that customer satisfaction is of the utmost importance to us; we are committed to providing you with the high-quality, reliable service that you’ve come to expect and very-well deserve.  We apologize for failing to exceed that expectation during this incident.

If you are still experiencing any issues, please contact us via http://support.hostgator.com so that we may properly assist you.

In closing, we’d like to thank you for your understanding and patience throughout this situation. We truly value your business.

Sincerely,

Adam Farrar
CEO, HostGator.com

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