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Video Tutorials for Resellers

Friday, July 9, 2010 by

Our Reseller Hosting clients might be happy to hear they have a new feature awaiting them in the form of over 400 brandable, support video tutorials.

For awhile now, HostGator has been using similar video tutorials to assist us in supporting our clients. Now our resellers will be able to access these tutorials in their Web Host Manager (WHM) and be able to:

  • Install the tutorial system on any subdomain.
  • Brand all the tutorials with your own company logo.
  • Choose from 7 different portal themes.
  • Customize your settings easily from WHM.
  • Voice narrated and non-voice versions of each video.
  • Generate the code to embed each branded video in your existing website or knowledge base

The videos cover many different topics to assist your own web hosting clients including:

  • cPanel (w/ multiple skins)
  • Domain Management (Various registrars)
  • SiteBuilder & SiteStudio
  • FTP (Multiple FTP Clients)
  • E-mail (Multiple clients) & Webmail
  • MySQL /phpMyAdmin
  • WordPress, Joomla, Shopping Carts, etc.

Whether you’re a new reseller hosting customer, or an existing one, you can take advantage of these tutorials for free, no charge whatsoever.

To get started, please login to your Web Host Manager, click “Plugins”, and then click “Client Tutorials”.

You can get more information on how this works from the following video:

 

We will update these videos with newer versions as they become out-of-date at no additional charge. Video updates will be automatic and will not require any effort from the reseller. In the future, we have plans to expand the library to include more topics, a female narration option for each video, and more themes. We also plan on releasing packages tailored for our VPS and dedicated customers as well within the upcoming months.

16 Comments
  • Cathy Tibbles
    14 July 2010 at 8:37 am

    I have been waiting forever forthis!! Yahoo!! I was just about to put down $100’s for new videos that I dont have to do myself!! THANK YOU – this is an incredible value to add to your already fantastic support of my little hosting biz.

    I also wanted to ask – are you going to be providing any desktop/file backup solutions?

  • Anil Nagar
    11 August 2010 at 7:17 am

    When are you going to give it to your VPS users, I think they are also your resellers…

  • PatrickP
    18 August 2010 at 10:12 am

    Soon, very soon. The implementation we’re using will require some significant changes in order to be used on VPS & Dedicated Servers. We’re working on it and should have something ready to go within the next 2 weeks.

  • Lannys Corvette
    31 August 2010 at 7:24 pm

    Thanks for the videos as I believe they will be a bigger plus in promoting host gator which is one of the best hosting companies on the Internet after using you for 3 years.

  • Pacific
    31 August 2010 at 8:27 pm

    Wow, you continue to amaze me! First, the 2x upgrade, and now this.
    One (more) request! Make the website templates easily made into WordPress themes! I know, I know, that is really asking for too much!

    Nevertheless, thanks millions!

  • Peter
    31 August 2010 at 8:27 pm

    This is awesome! I was just getting ready to start creating some tutorials for my customers. You just saved me a lot of money and time with support calls.

    Just in time as my website and support area needs a rehaul.

    Thank you Hostgator. If you keep this up you will always have me as a customer.

  • jafar
    31 August 2010 at 9:43 pm

    oooooooooo my gad

    i love it so much

    i love you gater

    thank you soooooo much

  • Caresse
    10 December 2010 at 3:30 am

    Thanks for the video.Very helpful for me.

  • web hosting
    7 March 2011 at 2:14 am

    Yes this video is useful for starters but whats really required is tutorials of how to setup the complete web hosting business.

  • Rachael
    1 May 2011 at 2:14 am

    Video tutorials for resellers is a very good concept. Specially beneficial for the people who are new to reseller hosting business.

  • Webhost UK
    2 September 2011 at 7:16 am

    Video tutorials do make things easy for customers to understand things, rather than explaining them on chat or phone.

  • hydraulic winch
    4 September 2011 at 4:17 pm

    u continue to amaze me! First, the 2x upgrade, and now this.

  • Anonymous
    28 December 2011 at 6:12 am

    WOW, vielen Dank für diesen Bericht.
    Beste Grüße
    private krankenversicherung

  • Allan Downes
    20 June 2012 at 11:42 am

    Anyone know the size of the brandable image?

  • Drmosko
    27 July 2012 at 10:40 am

    brandable image size 450*250

  • Nejdet Yahya Yazici
    28 September 2013 at 3:25 pm

    Why can’t i wach it?