Here at HostGator, we service an extremely diverse group of clientele and as such we get to interact with many different interesting people. These interactions encompass everything from angry clients seeking retribution to happy clients showering praises. Also included are some of the most absurd and downright strange communications imaginable.
In this post I’d like to focus on those absurd communications I just mentioned. I mean after all, they definitely help keep the job interesting.
Let’s start with one of the linux administration teams all-time favorite tickets: (Ticket is read from bottom to top)
The Dress shirts ticket, or should I say, dressshirts ticket, is one of the most (in)famous tickets here at HostGator. There has been much speculation as to the actual meaning of the cryptic message delivered to us on March 13th. Were we supposed to buy dress shirts? Is it some type of code we’re supposed to crack? Does he have a problem with our thinkgeek gotroot t-shirts? We can only speculate since the mysterious client never returned our follow-up question.
This particular ticket also spawned an office meme which included admins randomly wandering into their co-workers cubicles shouting “DRESS SHIRTS” and then vanishing like ninjas. It also spilled over onto our internal mailing lists (granted, I was the one who spilled it) spawning several replies simply (or profoundly!) stating “dressshirts” or “dress shirts”:
In addition to the occasional, mysterious (almost prophetic) support ticket, we also have a department here at HostGator which is dedicated to account verifications. For some of our higher risk ventures we require that a scanned copy of your photo ID is sent in to verify a transaction. We were especially stricken when we encountered Mr Papill0ma Warte from Alexandria, Virginia:
It should be noted that we did in fact follow up with the authorities after we received this ticket and properly reported David Duchovny for identity theft. You’re welcome, Papill0ma.
Another interesting verification arose from a gentleman hailing from North Dakota named Lara:
Now I’m not sure what they’re up to there in Bismark but according to this ID it appears they’re genetically engineering asian military super soldiers with tiny hands who are nineteen feet tall. I did notice however that the tiny handed super soldier did opt for the ‘love donor’ endorsement, so at least he’s fulfilling his civic duty.
Sometimes our clients are just concerned for our welfare and general well being. Here’s a small excerpt from one of our live chat sessions:
Kyle: Have a great day, Fran.
fran: remember to blink!
fran: otherwise sore eyes…
Thanks Fran, our eyes haven’t been sore since.
Free health tips aren’t the only advice being dished out to our agents, sometimes the very fabric of space and time is bent via our gatorchat system in order to provide mission critical instructions to our staff:
Brandon E: has entered the chat.
Brandon E: Hello and welcome to HostGator Live Chat, my name is Brandon how can I assist you?
I AM FROM THE FUTURE: You are in Great Danger Brandon E, i have come from the future to tell you how to prevent your misfortune.
I AM FROM THE FUTURE: I am You, but in the future.
Brandon E: Ok
Brandon E: Is there anything I can help you with?
I AM FROM THE FUTURE: Go to Cleveland Ohio now! Then go to 7-11 on wilkinson street
I AM FROM THE FUTURE: And ask for Barry
Brandon E: Ok
I AM FROM THE FUTURE: He is going to hand you a package, you must follow the instructions at once. You will need to activate the eternal discombobulator
We’re still looking for Brandon, if you find him, have him call us! (We’re worried!)
Working in a support center isn’t for everyone. Sometimes the job we do here at HostGator is thankless and stressful, but it’s never boring! I love the job. Not only for the wide variety of people I get to interact with, or the wonderful staff we have here at HostGator, but because I just generally like to help people. Simply put, we want you, the client, to be happy.
However weird the job may sometimes be, we’re glad you’re a part of it.